Sam Ratulangi Airport Achieving Top Quality Service Awards 2016 From The Ministry Of Transportation RI

Jakarta, 19 September 2016 -  The Sam Ratulangi Airport Manado succeeded to get a title of Prima Utama in Excellent Service Awards of Public Service Unit at Environmental Transportation Year 2016. The award was presented by the Minister of Transportation Budi Karya Sumadi in Jakarta, Monday (19/9).

In addition to Sam Ratulangi Airport Manado, there are nine airports under Angkasa Pura I which received this award, namely Prima Utama award for SAMS Sepinggan Airport Balikpapan, I Gusti Ngurah Rai Airport Bali and Juanda Airport Surabaya.

While the Prima Madya award was received by Adisucipto Airport Yogyakarta, Lombok International Airport, Ahmad Yani Airport Semarang, Adi Soemarmo Airport Solo, and Sultan Hasanuddin Airport Makassar. While the Prima Pratama award was received by Syamsuddin Noor Airport Banjarmasin.

“This is a great achievement for us because in the past years our service is in the Middle Categories. The increase to Excellent Categories is the result of our team’s hard work, that it will be maintained and improved in the future. Especially today Sam Ratulangi Airport has been operating 1 x 24 hours,” said Nugroho Jati, GM of Sam Ratulangi Airport.

The Excellent Service Awards of Public Service Unit at Environmental Transportation is an activity carried out regularly once in two years by the Ministry of Transportation. Assessment to this award was conducted independently by the assessment team headed by the Experts of the Minister of Transportation in the Field of Public Service and consists of Vice Ministry of Administrative and Bureaucratic Reform, Ombudsman of the Republic of Indonesia, academics, transportation analysts, and journalists.

Implementation of the assessment was carried out in June-August 2016 by nine assessment criteria: vision, mission and motto of service, service standards, system of mechanisms and procedures, human resources, infrastructure services, as well as the handling of complaints. In addition to also based on public satisfaction survey, public information service system, and productivity in achievement of service targets.