Whether you’re departing or arriving, there’s always something great going on at Sam Ratulangi International Airport.
Packing all goods - your goods, including the handbag you carry, in accordance with security guidelines.
When you arrive at the airport, check your flight info on-screen flight information to find out the check-in counters and departure time of your flight carrier.
Queuing to the reporting table (the check-in counter) that correspond with your airline to document the journey (valid passport, airline ticket or booking confirmation, and visa (if needed)). Table reporting at least 3 hours before departure time.
Check your boarding pass and your travel documents before leaving the check-in counter
Go to the immigration counters to document your journey (valid passport, airline ticket or booking confirmation, and visa (if needed)
Log into the departure lounge as stated on the boarding pass or flight information display.
To take luggage, check the screen information on the conveyor belt according your flight.
If the luggage lost, you can contact the airline staff at the Lost and Found counter
If needed, you can use the services of a porter to help carry baggage